Salesforce Helps Carnegie Learning Streamline Sales and Customer Service with AI

Carnegie Learning, a leading provider of K-12 education technology, curriculum, and professional learning solutions, is augmenting its sales and service teams with Salesforce AI. Since implementing the technology, Carnegie Learning has increased productivity, built deeper relationships with customers, and seen a remarkable sevenfold increase in revenue. 
The challenge: Carnegie Learning continues to grow, and now has over 600 employees and a revenue that is eight-fold its 2016 amount, with new product verticals in literacy, world languages, professional learning, and high-dosage tutoring, as well as a Canadian headquarters. With this growth, its legacy systems were struggling to keep up with the surge in sales and customer service demands.
The impact: Carnegie Learning consolidated its technology vendors and turned exclusively to Salesforce apps, data, and AI capabilities — including CPQ, Sales Cloud, Service Cloud, Einstein Copilot, and Prompt Builder — to streamline its sales and service operations. This shift has helped Carnegie improve the efficiency and effectiveness of its teams by reducing administrative burdens like quoting and forecasting, and allowed them to automate and scale operations to support the company’s rapid growth.
Go deeper: With Salesforce, Carnegie is:
Fast fact: Carnegie Learning has been at the forefront of integrating AI into education for over 25 years, continuously refining its education products with insights gleaned from millions of customer data points. 
Customer perspective: “AI is — and has always been — the foundation of how our company succeeds, so it only made sense for our sales and service teams to leverage Salesforce’s suite of AI products. The insights and time we’ve gained by using the technology has allowed us to grow rapidly and continue to innovate in ways that were unimaginable before partnering with Salesforce,” said Marissa Scalercio, Vice President of Sales Operations, Carnegie Learning
Salesforce perspective: “Salesforce has worked with Carnegie Learning since 2016, and we are thrilled to see the impact our AI-powered products are having on their organization, especially as it relates to their significant upswing in revenue. Carnegie’s commitment to scaling their operations with AI continues to create new inroads for innovation, and supercharges their talented human teams to work with AI to drive customer success together,” said Ketan Karkhanis, EVP and GM of Sales Cloud